Help and Support

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You've probably seen the news that rapidly rising wholesale gas prices are creating big challenges for Britain. We understand that this may be a worrying time and we want to reassure you that your energy is safe.

We're getting a high number of calls right now so call waiting times are much longer than usual. Please help us free up the lines for those who need us most.

For more information see our dedicated support page or to find out more about what energy prices mean for you we have created dedicated FAQs.


Worried about your gas or electricity supply? Find out what to do in an emergency.

Emergency numbers 


Are you unhappy with our service? Please let us know, so we can try to put it right.

Let us know

Received a call?

Did you get a call from us? Find out if it matches our outgoing phone numbers.

Our numbers

Write to us

EDF Energy