Here to help in tough times

You can rest assured as Britain's best value large supplier(1) and biggest generator of zero carbon electricity(2) you can trust EDF to supply the energy you need.

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How secure is my energy?

As Britain's best value large supplier and biggest generator of zero carbon electricity(2), you can trust us to supply the energy you need. In fact, we were recently chosen by Ofgem to take on the customers from Utility Point because the regulator recognises us as a reliable business that's here for the long term.

Will my energy prices go up?

You have probably seen in the news that wholesale energy prices around the world have been rapidly increasing over the last 6 months, with UK gas prices rising by 70% in August alone. Unfortunately, this means that Ofgem has had to increase the Price Cap in October and it may well increase again in April 2022.

With energy prices changing so much at the moment, our Fixed tariff is the best option if you’re worried about the cost of your energy going up.

It means you know how much you’re paying for energy, and you know it won’t change even if energy prices continue to rise. Our Fixed tariff lets you lock in the price you pay for the length of your contract. It'll protect against future price rises, and may help you save long term.

Our best deals are in MyAccount. Log in or sign up to MyAccount to access our deals.

I'm worried that I won't be able to pay my bills. How can you help?

We don’t want anyone to stop using heat and power because they can’t afford it, particularly with winter on the way. We're here to support you if you need help to pay your energy bills or manage your debt.

We're one of the first companies in the UK to sign up to Energy UK's Vulnerability Commitment. As part of this commitment, we pledge to go above and beyond when it comes to improving the services we offer our vulnerable customers. We want to look after our most vulnerable customers by offering services to help including:

Our customer support fund provides financial assistance to those that need it the most. We're helping customers reduce their bills and manage their debt by providing debt relief and repayment plans. We've teamed up with a range of organisations and charities to offer you extra help when you need it the most. We're even helping with costs for things like essential white goods. Find out more about the services we offer in our personalised support service area.

We're in our tenth year of providing the Warm Home Discount Scheme. This year we'll be giving around 250,000 customers a £140 rebate towards heating their homes. Check to see if you're eligible.

I've been contacted by my supplier to say they're going bust. What do I do?

You don't need to worry, your supply will be fine and there is no need to contact your new supplier.

Once an energy company is chosen by the regulator Ofgem, the switching process is taken care of by the new supplier. It's not instant as customers have to be put on new systems. The great news is your energy supply is not interrupted at all. Your new energy supplier will keep you up to date.

If your account is in credit when this happens these balances are protected by Ofgem and they will be honoured. Please be aware this can take some time.


How are you helping customers make savings this winter?

Here are some tips on ways you could save this winter:

  • Pay a different way: Our customers save around £80(3) a year when they pay by Direct Debit, a simple and easy way to pay. Paying by Direct Debit reduces our administration costs. We can then pass these savings onto our customers. Log into MyAccount now or register to change your payments to Direct Debit. It only takes a few minutes.
  • Fix your prices for the long term: Join 1.6m EDF customers who've locked in their prices by signing up for our fixed price energy deals. Whilst these tariffs are currently more expensive than our Standard (Variable) tariff they do protect you against future price rises.
  • Get smart: We've installed more than 2 million smart meters around the UK. Helping customers see exactly how much they spend.
    Smart meters show your energy use in near real-time and can help you lower your usage and bills. Only EDF smart meter customers get free access to our unique Energy Hub service.

    Many customers say it's helped them to reduce their energy use.

    "Seeing smart meter readings has given me an understanding of the need to save energy and money. Very pleased to have had it fitted. Thank you" (EDF customer Robert from Crewe)

    We're ready to install your smart meter. Book an appointment now.

  • Save at home: Things like cavity wall insulation could save you up to £255 a year(4), depending on your home. Smart heating controls and turning appliances off at the wall could save you up to £105 a year.(5)

What's the best way to contact you at the moment?

We're getting a high number of calls right now so call waiting times are much longer than usual. Please help us free up the lines for those who need us most.

Go online. Use MyAccount to manage your bills, make payments, change and manage your Direct Debit.

If you're looking to change tariff then the best deals are in MyAccount (you won't get offered a better deal over the phone!) If you've not used MyAccount it's easy to sign up.

Download our app. Manage your energy on the go. Download our mobile app to access other ways to contact us through LiveChat and Whatsapp.

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What is a Standard (Variable) tariff

A Standard (Variable) tariff is a tariff that can go up and down in price. With a fixed tariff, the unit price you pay for energy is set for an agreed time. On a variable tariff, the amount you pay for energy can fluctuate to reflect what’s happening in the wider world. So if wholesale energy prices are high – as they are now – the unit price for energy on a variable tariff might go up.
The ‘standard’ part of the name refers to the fact that it’s our default tariff. So if you come to the end of a fixed tariff, for instance, you’ll default to our Standard (Variable) tariff.

Why should I fix my price when the Standard (Variable) tariff appears better value?

A fixed tariff gives you peace of mind as you pay a set price for your energy over the lifetime of your contract. It means that when energy prices are going up – as they are now – the unit price you pay stays the same regardless.
By fixing your price, you know how much you’re paying for energy. You’re protected from future price rises for the length of your fixed deal and you may well save money over the long term too.
The difference on a Standard (Variable) tariff is that the cost you pay for your energy can go up and down. You’re not protected from what’s happening in the energy markets and you can’t budget in the same way.