Contact numbers for small business energy customers

Small business gas emergencies

If you smell gas, think you have a gas leak or have any concerns regarding carbon monoxide, immediately open all windows and doors and extinguish any naked flames including cigarettes, then call the Gas Emergency Services free on the number below. 

Dial: 0800 111 999 (Free 24 hour national number emergency line)


Small business electricity emergencies

Your electricity network distributor looks after your electricity supply. If there’s an electrical emergency or power outage at your business, you’ll need to ring your operator. 

Get more information on the power cut call 105 service.

 Dial: 105

Useful phone numbers for small businesses

We know you’re busy so a quick call to us(1) can get you moved onto a new product, solve a query on your account or allow you to submit a meter read for an accurate bill. If you are looking for contact information for your home energy account, please visit our residential page for phone numbers and other ways to get in touch.

Business customer services
Mon - Fri 8am - 6pm

0333 200 5103(1)

Business sales
Mon - Fri, 8am - 6pm

0333 009 7085(1)

Business Movers
Mon - Fri 8am - 6pm

0333 009 7115(1)

Business meter reading

0333 200 5108(1)

Calling from abroad - all enquiries
Mon - Fri 8am - 6pm

+44 203 995 2452(1)

Customer services for home customers
Mon-Fri 8am to 6pm and Saturday 8am to 2pm

0333 200 5100(1)

If you suspect energy theft/meter tampering report it to stayenergysafe

0800 023 2777(1)


Before you call us, why not check out our FAQs

Making a complaint

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